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International Orders & Shipping Policy
If you do not have an existing Freight Forwarder, international shipments may incur additional shipping charges. You will find at check out after entering your internation shipping address that the cart calculates your shipping at $0. This is correct. A customer service representative will contact you within one business day by email with your exact shipping charges. Please note that international orders will not be processed until final approval by the customer and will also require additional shipping time. Payments are processed upon final approval of the order.
Alternately, you may email us for a shipping quote to your Canadian destination. Please tell us which item(s) you are interested in purchasing along with your address and we will get back to you within 24 hours with a quote. CONTACT THE ORDER DESK FOR A SHIPPING QUOTE.
Duties and taxes are the responsibility of the customer/receiver. If you have questions, please email firstname.lastname@example.org or call 1-877-744-7833. You are responsible for any and/or all customs fees, taxes, and duties associated with shipping your order to Canada, should they be assessed. Please remember your order may take up to 6 days to pass through Canadian customs. We cannot be held responsible for unexpected longer shipping times as a result.
Note: If you refuse delivery of the shipment, you are responsible for payment of all return shipping fees and any applicable fees, duties and taxes; in this case, all such return shipping fees and any applicable fees, duties and taxes will be billed to the method of payment you used. Shipping fees are not refundable for undeliverable shipments or refused shipments.
All orders are shipped from the USA. Not all items on our website are available to be shipped to Canada, but most are. We will contact you if the item you have chosen cannot be shipped to you in Canada. Please see a list below of Brands which cannot ship to Canada.
- PEM America
- Olena Boyko
- Angel Baby
- Trend Lab (we can ship to Canada, but can be costly)
- Kidkraft (we can ship to Canada, but can be costly - contact us to find out if your item can be shipped directly from the Kidkraft warehouse in Canada. Select items are available.
- Dozy Dotes
Please note that provincial sales tax on Canadian orders will be added to your order as well.