Shipping Terms And Conditions

Standard Shipping

Orders are charged at the time they are placed, and are shipped as soon as possible. In-stock items ship within 1-7 business days and will arrive to you within one to five business days from the ship date (if shipped within the USA). If there is a delay, we will notify you by email. Items shipped directly from our suppliers may take longer, and all items ordered together may not arrive in the same box. Many items are custom-made after your order is placed and lead times for these products will vary.   Any item personalized with a name or color is not stocked and will take up to 2-3 weeks to process.   Custom-personalized wall decals vary in process time depending on which designer creates your decal.   If you are in need of your decal by a certain date, please email us before you order so that we can give you a time frame. 

Estimated shipping times are located on each individual product page. Please note that this is an estimated shipping time only, but this is subject to availability of products and/or supplier's availability. If a product you have ordered is out of stock or on backorder, we will contact you with a shipment date and you can decide to either keep the order as is or cancel the item. If you'd like to verify stock information and availability prior to placing your order, please contact customer service.

Standard shipping rates are based on your total purchase amount, excluding any items qualifying for FREE SHIPPING.

                                                                                  Our Shipping Rates Are As Follows:

               
Rush Shipping

Some of our products are available for rush shipping. Please contact us via email for rush shipping availability and rates.

Furniture Items - Delivery Options

Standard Delivery as well as Premier Delivery options are set up on our website for all oversized furniture items.   Standard delivery includes placement of the item just inside the main threshold of your home or building (delivery to any floor other than the main floor or another room besides the front door entrance way, will require our Premier Service).  Premier Delivery includes placement of the item in the room of your choice, unpacking the item, assembly, and bundling of the packaging debris. Please make us aware by sending us an email or adding in the comments section at the time you place the order if any specific arrangements are needed to gain access to your residence such as spiral staircases, ferry transportation, or freight elevator appointments as additional fees or surcharges may apply. Please note that due to the extra care and handling involved with our Premier Delivery service the shipping time may be extended up to 1-2 weeks beyond standard shipping times. Shipping times will vary based on ship to address.

Free Shipping

Many of our items qualify for free shipping within the USA. Should you decide to return an item that shipped via Free Standard shipping, you will be credited for a full refund minus standard shipping rates as outlined above.

 

Delivery to Post Office Boxes

Though we ship some smaller items, such as fabric swatches and baby clothing, via USPS, most items will ship ship via UPS or FedEx. If you do have both a physical address as well as a PO Box, please include both in the shipping information at check-out. We cannot process orders that only provide a PO Box at check-out.


Delivery to APO and FPO addresses

We are more than happy to ship to APO and FPO addresses. Please contact us via email for shipping rates.


Delivery to Hawaii and Alaska

Items shipped to Hawaii and Alaska do not qualify for free shipping. Shipping rates are based on the weight of the items in your shopping cart and will be calculated at check-out. Shipments to Hawaii and Alaska may take up to 3 weeks to process. If needed, please contact us prior to placing your order and we can provide you with an estimated shipping date. We reserve the right to make one complete shipment for all orders shipping to Hawaii and Alaska. Therefore, if any custom items are included in your order, all items will ship when the custom items are available. If you wish for us to ship your order in multiple shipments as items are ready, please email and we can provide a shipping quote. Unless specific arrangements are made prior to your order being placed, we cannot fulfill furniture orders to Hawaii and Alaska.


Drop Ship Items

With so many products available, we are unable to stock every one in our warehouse. Some items are shipped directly from our suppliers to your door.

 

International Shipping

Most of our items are available for international shipment.   Please allow 1-3 weeks processing time for international orders (please email us for a more exact time frame). Please note that we are unable to ship any furniture products internationally. Please inquire about shipping costs to countries besides the USA and we'll be happy to provide accurate shipping costs for your destination. We reserve the right to make one complete shipment for all orders shipping to international addresses. Therefore, if any custom items are included in your order, all items will ship when the custom items are available. If you wish for us to ship your order in multiple shipments as items are ready, please email and we can provide a shipping quote. International shipping is via USPS Priority Mail International or Fed Ex, and is based on the weight of the products you are purchasing. Please know that you will be responsible for any import fees that your country may assess upon arrival, including duties, taxes, customs clearance fees and brokerage fees. Please be aware of the fees for your specific destination, as we don't want you to be surprised at the fees when your package arrives! International shipments CANNOT be marked as GIFT, and the exact value that you pay for the item must be declared on the customs forms. International shipments are insured until they leave the US. Once it has left the United States, we cannot be held responsible any longer.

 

Shipping Surcharges

Please know that certain items {including, but not limited to, furniture, paint and other bulky or heavy products} require special care and incur a delivery surcharge in addition to the standard shipping rates provided above. All delivery surcharges, when applicable, are shown on each product page and are included in the product price as a "Shipping Surcharge".