Cancelling Your Order:
If you decide to cancel your order, please do so within the first 24 hours of placing your order to insure it is not already in the process of being shipped - or if your order is a personalized / made to order item - to insure that it has not already began production. If your order has already been shipped, please refer to our return policy below:
Returning Your Order:
The Boys Depot strives to provide our customers with the highest quality boys bedding and décor along with an unparalleled shopping experience. However, if you are for any reason unsatisfied with your purchase. We take this policy very seriously to protect our customers. Please read before you place your order.
Items may be returned or exchanged by following these steps:
You have 14 days from the time you receive your package to:
- Notify us of missing or damaged items
- Obtain the RMA# using our Refund Request form
You MUST obtain Return Authorization in order to be considered for a refund. RMA numbers are good for 14 days, after which they expire. If we receive your package after the 14-day RMA expiration, we will process your refund minus a 10% processing fee .
Approved refunds will be processed minus our original shipping charges. For example, if your order qualifies for free shipping and you were not billed for shipping on your original invoice. Then if you returned the order, you would be credited the total, less the postage The Boys Depot paid to get the item(s) to you. As well, some refunds which are approved for any reason except for damage can be subject to a 10-20% restocking fee.
You as the customer pays for return shipping costs.
Returns will only be accepted if they are in original condition and in original packaging. There are NO returns on custom bedding. There are NO returns on personalized, made to order items, mattresses, or cut yardage.
If your return meets any the following criteria it may be refused by our warehouse and shipped back to you at your expense. If the discrepancy is not discovered until after we have inspected the items you may either be charged a 20% packaging fee or it may be returned to you with no refund being issued. No refund will be processed if:
- Delivered to The Boys Depot after the 14-day window
- Missing RMA number
- Missing its original packaging
PLEASE NOTE: Occasionally we drop ship orders directly from our supplier or workroom. The return address on your shipment MAY NOT say The Boys Depot. Please check all shipments you receive to make sure that they are not what you ordered prior to refusing. Please do not ship/return your order to the sender's address on the package without first consulting with The Boys Depot - we must authorize all returns. We reserve the right to refuse a refund that is not first authorized. All returns must be dealt with The Boys Depot directly.
All sale items are final sale.
Custom orders are not refundable, and, all sales on custom orders are final. Items which are considered non-refundable include:
Made to order bedding: This includes bedding that is made upon receipt of your order as well as bedding that has been customized per your specifications. Please check the description of the product where it will state "This item was custom made to order".
Made to order furniture: Our custom furnishings, including Newport Cottages and Relics Furniture, are handpainted according to your color specifiations and are non-refundable. If you are unsure of your color selection(s) please email us for a paint chip and we will gladly send you one prior to your purchase.
Any personalized items: Any item which has been personalized with a name, message, colors etc. is not eligible for a refund. This includes wall decals.
Handpainted decor: All of our handpainted wall art and decorative accessories are non-refundable. These items are made upon receipt of your order and often according to your specifications, and therefore, are not eligible for a refund.
Monogrammed rugs/Rugs designed according to your color specifications: Our monogrammed rugs and rugs that have been designed according to your color specifications are non-refundable. Samples of our rugs are available for you to review to ensure your satisfaction with the color(s) you are selecting for your rug design.
Lighting/Lamp shades that are made upon receipt of your order: Almost all of our children's lighting, lamp shades, night lights, etc., are custom made upon receipt of your order and are not eligible for a refund. We are happy to provide fabric samples of lamp shades you are considering to make sure you are satisfied with your color(s) selection, and, we will try to email you more images of our children's lighting upon request prior to making your purchase.
Infant/Toddler carseat covers: Our infant and toddler carseat covers are custom made upon receipt of your order, and, they are designed to fit the carseat model specified at the time of checkout. As such, all sales on our carseat covers are non-refundable.
Children's Personalized Clothing: Some of our children's clothing items are custom made upon receipt of your order per your specifications such as child's name, etc., and are not refundable.
Please note that these items may take 2-3 weeks before they are shipped to your address.